Eybet Privacy Policy – Malaysia User Data Protection

1 Introduction

Eybet ("we", "Platform") is committed to protecting the privacy of every user who interacts with our platform at eybet.win. This Privacy Policy has been established to provide full transparency about our data management practices and to uphold your privacy rights as a Malaysia user.

We understand that your trust depends not only on the quality of the games we offer, but also on how we handle the information you entrust to us. That is why our approach to privacy is grounded in transparency, fairness, and user control.

2 Personal Data We Collect

Eybet collects your personal data through several means, including during the account registration process, during your use of the platform, and through your interactions with our support team. We only collect data that is strictly necessary for the stated purposes.

The categories of data we collect include:

• Identity Data: Full name, identity card or passport number, date of birth, and images of identity documents for KYC requirements.
• Contact Data: Email address, phone number, and mailing address.
• Financial Data: Bank account number, e-wallet details, and deposit and withdrawal transaction history.
• Technical Data: IP address, device type, operating system, web browser, and access log information.
• Behavioural Data: Game records, session duration, game preferences, and platform usage patterns.

We never collect sensitive data such as medical information, religious beliefs, or sexual orientation. All data collection is carried out with your explicit consent, stated at the time of collection.

3 How We Use Your Data

The personal data we collect is used for specific and lawful purposes. eybet does not use your data for any purpose other than those stated below:

• Verifying your identity during registration and through ongoing KYC processes.
• Processing deposits and withdrawals securely and accurately.
• Providing responsive and relevant customer support.
• Sending important notices related to your account, including security alerts.
• Monitoring and preventing fraud, money laundering, and suspicious activity.
• Meeting legal obligations and regulatory compliance requirements.
• Improving the user experience based on anonymised usage data.
• Sending marketing communications, subject to your consent (you may unsubscribe at any time).

4 Data Sharing with Third Parties

Eybet understands that your trust is something that must never be taken lightly. We do not share your personal data with third parties except in the following limited and legitimate circumstances:

• Service Providers: Companies that assist us in delivering our services, such as payment processors and cloud infrastructure providers — all bound by strict confidentiality agreements.
• Legal Requirement: When required by law, court order, or the directive of a lawful authority in Malaysia.
• Fraud Prevention: Sharing necessary information with fraud prevention agencies to protect the interests of all platform users.
• Corporate Restructuring: In the event of a merger or acquisition, user data will continue to be protected under the same or a stricter privacy policy.

In all data-sharing situations, eybet ensures that the receiving party has adequate data protection measures in place and uses the data only for specific, stated purposes.

5 Data Security Measures

Protecting your data is a core technical and operational priority at eybet. We continuously invest in security infrastructure to keep your information safe at all times.

Key security measures we practice include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption of stored data using the latest industry standards.
• Role-based access control (RBAC) ensuring only authorised staff can access sensitive data.
• 24-hour security monitoring with real-time threat detection systems.
• Periodic penetration testing by independent security auditors.
• Security awareness training for all eybet staff.

6 Cookies and Tracking Technologies

Eybet uses cookies and similar tracking technologies to enhance the functionality and security of the platform. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users engage with the platform so we can improve the experience. Data is collected in aggregate and anonymised form.
• Functional Cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the eybet platform.

7 Data Retention Period

Eybet retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal obligations. When data is no longer needed, it will be securely deleted or anonymised.

Generally, active account data is retained for the duration your account remains active. Following account closure, certain records may be kept for a period of two to seven years depending on applicable legal and regulatory requirements. Technical data such as access logs is typically retained for no more than 90 days.

8 How to Exercise Your Privacy Rights

To exercise any of the privacy rights outlined in this policy, you may contact the eybet customer support team via live chat, available 24/7 on the platform. Please have your account information ready so we can verify your identity and process your request promptly.

Eybet will endeavour to respond to all privacy-related requests within 14 business days. Should your request require additional processing time, we will notify you proactively.

9 Child Protection

The eybet platform is exclusively for adults aged 18 and above. eybet does not intentionally collect or process personal data of individuals under 18 years of age. Should we discover that we have collected data from a minor without appropriate age verification, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe a child under their care has registered an eybet account are encouraged to contact our support team immediately. We will respond promptly to resolve the situation.

10 Amendments to This Privacy Policy

Eybet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via a notice on the platform or through your registered email.

The "Updated" date shown at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to review this policy periodically. Continued use of the eybet platform following any enforced amendments constitutes your acceptance of the updated policy.